Kustomer

MARCH 27, 2020

Brad started his customer service career by founding eShare Communications. As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. The Evolution of the Customer Service Experience. The Evolution of the Customer Service Experience.

Omni-Channel 52

Omni-Channel Customer Service e-support System 52

Kustomer

JANUARY 20, 2022

A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. Namely, customer satisfaction is key. And that is a reaction that simple satisfaction does not elicit.

How To 143

How To ROI Study Customers 143

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132