How to Go From Glorified Support to True Customer Success
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. Splunk has one of the most impressive teams I’ve ever seen in terms of (1) running CS in a self-sustaining way, (2) aligning to client outcomes and Splunk business objectives, (3) demonstrating ROI and (4) breaking down organizational silos. How did they do that?
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