CX Journey

JANUARY 2, 2019

As I always say, "Quite simply, without employees, you have no customer experience." And if your employees aren't having a great experience, neither will your customers. This is an ongoing conversation: What does customer experience transformation success look like? How do we show ROI? This is true.

Employee Engagement 94

Employee Engagement ROI Metrics Omni-Channel 94

Confirmit

OCTOBER 2, 2017

After weeks of counting down some of our favorite customer stories, it is CX Day and we have something rather special to help us – and you - celebrate. Every year, Confirmit recognizes the outstanding work by some of our customers through our ACE Awards program. Voice of the Customer Company.

Insurance 40

Insurance ROI Customer Experience Professionals Retail 40

Confirmit

OCTOBER 2, 2017

After weeks of counting down some of our favorite customer stories, it is CX Day and we have something rather special to help us – and you - celebrate. Every year, Confirmit recognizes the outstanding work by some of our customers through our ACE Awards program. Voice of the Customer Best Practices.

Insurance 40

Insurance ROI Customer Experience Professionals Retail 40