Advantages and Disadvantages of Net Promoter Score
SurveySparrow
FEBRUARY 8, 2021
There’s no doubt that Net Promoter Score is definitely one of the most popular metrics out there. NPS score works both as loyalty metrics and as a way to improve loyalty over time. But, if you say NPS score is a perfect metric to track customer advocacy, you are unrealistic. . What is a Net Promoter Score.
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