How Watercare drive customer excellence with VoC and Thematic
Thematic
MARCH 27, 2024
Personalized Thematic dashboards help business units identify and understand key issues Thematic produces a unique dashboard for each of their VoC components - Voice of the City, Community and Customer - with key metrics, data visualizations and insights summaries. Benchmark analysis is a key part of Watercare's approach to improving CX.
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