The Customer Experience Conundrum: Where Does It Belong in Your Organization?
Experience Investigators by 360Connext
JUNE 13, 2023
Qualtrics XM Institute’s 2021 State of the XM Profession Report indicated that more than 40% of CX leaders spent time in strategy, customer service, marketing/PR, and operations. It’s the lowest it’s been in decades, according to a 2022 study. The role of the Chief Marketing Officer is a tough road these days.
Let's personalize your content