Remove webinar-the-experience-economy-customer-data-voc-and-closing-the-feedback-loop
article thumbnail

Amplify the Voice of the Customer and Multiply Revenue

NICE inContact

Customer Experience (CX) is the new battleground for companies to differentiate and win in the experience economy. Great experiences have a direct correlation to revenue. Satisfied customers buy more, are less likely to churn and bring in more referrals. There are indirect means to learning about customers.

article thumbnail

Webinar: The Experience Economy – Customer Data, VoC and Closing the Feedback Loop

CSM Magazine

As experience overtakes price and product as a key brand differentiator, the race is on to understand your customers better and deliver the ultimate experience. Sign up for the free webinar “Welcome to the Experience Economy” to find out. But how do we capture, sort and display customer data?