Team Support

JULY 19, 2019

Many businesses are looking for new ways to improve and strengthen their own customer relationships. They’ve hired a great team of account managers, have incredibly knowledgeable support agents, and have provided them with the technology needed to succeed. However, the tiered support model is dead.

Software 45

Software System Management Training 45

Comm100

FEBRUARY 19, 2020

Your VIPs are your company’s most important customers , as defined by you. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. Customers with a target cumulative spend over a given period. The Big Spender.

Company 100

Company B2C Social Media e-support 100

TeamSupport

JULY 13, 2018

This is especially true when it comes to the customer service industry. With customers being the foundation of so many businesses, going against their needs can be a make or break decision. 1) Only having a surface-level understanding of your customers – Too many businesses think of their customers as dollar signs and nothing else.

Customer Service 45

Customer Service Omni-Channel Customers Analysis 45

TeamSupport

JULY 13, 2018

This is especially true when it comes to the customer service industry. With customers being the foundation of so many businesses, going against their needs can be a make or break decision. 1) Only having a surface-level understanding of your customers – Too many businesses think of their customers as dollar signs and nothing else.

Customer Service 40

Customer Service Omni-Channel Customers Analysis 40