smile-and-the-world-smiles-with-you-unless-its-fake 
ShepHyken
JANUARY 8, 2020
She wouldn’t even smile, which made him wonder, “Shouldn’t people greet you as warmly outside of their work environment as they do while on the job?”. When you hire someone for a job, you should understand their personality. Do they come to the job with the positive attitude you want your customers to experience?
Qualtrics
JANUARY 29, 2019
It’s the definition of ‘always on’ too, as customers live with them 24 hours a day, 7 days a week, 365 days of the year. If you want to hear more from James, he’ll be speaking at this year’s X4 Summit so don’t forget to register for the event. It’s one thing to develop a brand image, but another thing to pay it off.
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