Slippery Customer Service Issues Put Companies on Thin Ice
Experience Investigators by 360Connext
NOVEMBER 19, 2014
“I love what you say about caring about your customer’s experience! We get it when we’re customers. We know the dread we feel when we need to make a customer service call over a problem with billing. We are told to focus on our small piece of the customer puzzle. Because in truth, we do get it.
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