gartner-hype-cycle-for-customer-service-and-support-technologies 
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. Here are my top five picks from last week.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Businesses of all sizes are adopting an integrative approach to deliver the best possible customer experience throughout the product life cycle.
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