Build your business case to invest more in Customer Experience (CX) – Drive larger financial impact
NICE inContact
JUNE 26, 2018
This essentially translates to lesser people from customer side which gives them the ability to repurpose existing resource for high value projects. Scale– If there is one thing that every contact center leader has to manage, it is seasonal spikes or other cyclical aspects of business. Sheer keeping lights on operations.
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