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Customer Experience Professionals: Why We Do What We Do

ijgolding

With the help of our good friend and CX colleague, Bruce Temkin , here are three questions he posed to us to which we responded below. More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs. What are among your most proud CX accomplishments?

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Working Journey Centric | From Mapping to Management with Jochem van der Veer

Kustomer

One of the biggest challenges companies face today is keeping up with the demands of the modern customer. It is made up of all these different journeys that go around different life events and different things, different interactions, different products and services that they buy, but also interact with.