Build your business case to invest more in Customer Experience (CX) – Drive larger financial impact
NICE inContact
JUNE 26, 2018
In part 2 , we looked at KPIs that drive enhanced customer experience and in part 3 , we looked at how contact centers can increase customer lifetime value. This blog will focus on true financial value of moving from a premise or hosted to a cloud native platform. A huge element of PS is immediately eliminated as well.
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