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Customer Experience—the Most Common Phrase in IDC MarketScape Cloud CCM 2022

Quadient

JUNE 6, 2022

Customer Experience—the Most Common Phrase in IDC MarketScape Cloud CCM 2022. Following Tami May’s initial blog about the IDC MarkeScape for Cloud CCM , I took a close look at the report to form a CX perspective. We are excited, as CX is a company-wide priority at Quadient. Addressing the CCM technology siloes .

Customer Experience 52
Customer Experience Omni-Channel User Experience Social Media 52
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Breaking Free from the Boundaries of Document-Based Communications

Quadient

JUNE 28, 2022

As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and worth exploring. . I’ve watched CCM really expand and evolve into so much more than designing and delivering business-critical documents.

Communication 52
Communication Omni-Channel Insurance Software 52
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