CSM Magazine

JULY 18, 2019

The adage of “know your customer” is as true today as ever. Call centers bridge customers with the business. Major challenges faced by call centers. There are further challenges that can bog down a call center and impact its efficiency and output. 6 ways co-browsing helps call centers.

Call Center 40

Call Center Software First Call Resolution Net Promoter Score 40

ViiBE Blog

MAY 20, 2021

Remote visual support and AR are two vastly emerging technology redefining customer service and the traditional approach to customer support, with a predicted 1.9 Yet what are the considerations you should look at when selecting the perfect remote visual support solution for your business? billion active monthly users by 2022.

First Call Resolution 52

First Call Resolution Transportation Average Handle Time Contact Center 52

Natalie Petouhof

MARCH 7, 2016

Is Your Brand Ready ? Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Tweet Customers are More Difficult to Serve Than Ever.

Innovation 40

Innovation Customer Engagement Engagement Contact Center 40

Avaya

JANUARY 16, 2018

Connecting your digital experience is here and now. The simple blocking and tackling of connecting your Digital Experience with the rest of your customer service capabilities must still occur. Start visualizing every consumer’s phone as an IoT device and your mobile app as the key to tapping into it.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72