Customer Bliss

JANUARY 25, 2018

Tamar Cohen , Head of US Customer Experience for Zoetis , a leader in animal health services, shares how she led the leadership team in building the company’s CX platform and organization from the grounds up. Talk with internal teams to learn about their customers, their mentality, and challenges across different silos.

Leadership 175

Leadership Culture Government B2B 175

Customer Bliss

JULY 7, 2016

That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges. The importance of Human-Centered Design: This was a lesson from my third customer experience podcast episode, with Scott Dille of Northern Trust.

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

Customer Bliss

AUGUST 9, 2016

In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. She created a foundational document to frame the work for her agency, then aligned and united customer insights and connected it to key operational data to build and publish her strategic plan and actions.

Government 0

Government Leadership Customer Experience Effort Score 0

ClearAction

APRIL 18, 2015

Customer experience (CX) is all about people getting what they need in their lives. So Human Resources (HR) departments can make a big difference is helping companies achieve CX goals, as we discussed in Part 1 of this article: Seeing HR’s work within the bigger picture of external customers’ needs. —@RickClements01.

Resources 48

Resources Customer Experience Employee Engagement Social Media 48