podcasts putting-customers-and-members-first-at-rei 
C Space
MARCH 7, 2019
It’s by far the most complex thing on my to-do list, but also the one thing I wouldn’t dare put on it. What if leaders looked at things differently? What if, instead of attempting to paint a pretty picture of their organization, they embraced the good, the bad, and the ugly? Phil Burgess. Chief People & Operations Officer at C Space.
C Space
OCTOBER 1, 2018
is a Senior Consultant in C Space’s Boston office and a core member of our global research team. Christina turns stats to story and is the lead researcher of our 2018 Customer, Experienced. The trouble is, if you ask a customer to describe a low point in their experience, they will tell you that they waited in line too long.
C Space
FEBRUARY 13, 2019
TV and radio commercials, billboards, print ads – these, along with word-of-mouth, were just about the only interactions customers had with a brand before they bought its products, services, or even walked into a store. is an Associate Director in C Space’s Boston office and a core member of our Global Research Team.
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