podcasts cx-decoded 
Customer Bliss
SEPTEMBER 25, 2018
On a recent episode of my podcast , I talked to Lee Roquet of Yellowfin about the importance of the Power Core, and it’s such an important topic, I wanted to expand upon it in my vlog, and talk about why a lack of understanding of the Power Core may be what’s preventing you from getting traction. CX Click To Tweet.
Customer Bliss
AUGUST 25, 2016
The point is: they’re crucial to work, and especially CX/CCO work. As we discuss often on my podcast — which is now up to 18 episodes, by the way, so check it out — CCO work is new to a lot of your fellow decision-makers. What’s the value of decoding the decision-makers? The reality of decision-makers.
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SmartKarrot
FEBRUARY 15, 2022
Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Annette Franz , the founder & CEO of CX Journey Inc., Having served the industry for over 25 years, Franz helps firms build transformational CX strategies. Annette Franz. Blake Morgan.
ChurnZero
APRIL 12, 2019
And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? How to identify where your organization stands on the CX maturity curve, along with the clarity to know what it takes to progress forward. Speaker: Julia Ahlfeldt, Certified Customer Experience Professional.
ShepHyken
SEPTEMBER 25, 2017
Voice of the Customer Decoded: 4 Tips to Make the Most of Feedback by Susan Ganeshan. He nails this one on customer experience (CX). My Comment: My friends Dan Gingiss and Joey Coleman have an excellent podcast worth listening to – and subscribing to! It’s the same with customers who leave online reviews.
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