Customer Bliss

DECEMBER 20, 2018

“Our lives as human beings are made up of moments,” said Dan Heath in my interview with him earlier this year. As business leaders, if we can understand and think about this, we can really work to identify moments in an operation where you can stand out and be memorable. SOME MOMENTS RISE ABOVE THE REST.

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Customer Experience Chief Customer Officer Loyalty Programs Loyalty 147

Customer Bliss

AUGUST 8, 2019

The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. The Power of Moments by Chip and Dan Heath. In The Power of Moments , Chip and Dan Heath ask you to think about the positive moments and experiences you’ve had in your life.

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Chief Customer Officer Hotels Customer Experience Tips 143

Alida

APRIL 27, 2018

According to many of the speakers, creating empathy within your organization for employees and customers will guide you on a path to create better customer experiences. Understanding mindsets is about understanding why people do what they do , continuously uncovering patterns of thought and creating value to meet those needs.

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