pandemic-lockdown-has-accelerated-interest-in-crm-systems 
Kustomer
JUNE 7, 2022
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. What Makes a Modern CRM?
Kustomer
SEPTEMBER 18, 2020
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. What Makes a Modern CRM?
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CSM Magazine
JANUARY 21, 2021
The lifestyle changes driven by the lockdown have prompted more small businesses to radically transform their business processes. According to a survey from Workbooks , the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago.
ChurnZero
JANUARY 15, 2021
Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Be prepared,” he forewarned. Partner success will be a growing need in 2021.
Magellan Solutions
JULY 29, 2021
The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million it forecast before the pandemic. But, is this rate of adoption for better or for worse?
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