AWS Machine Learning

FEBRUARY 6, 2023

WaFd has pioneered an omnichannel banking experience that combines the advanced conversational AI capabilities of Amazon Lex voice and chat bots with Talkdesk Financial Services Experience Cloud for Banking. Amazon Lex delivers fast responses to customers’ most common questions and seamlessly hands over complex cases to a human agent.

Self Service 69

Self Service Contact Center Virtual Agent Chatbots 69

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. This is the second post of a two-part series.

Contact Center 93

Contact Center Chatbots Self Service Touchpoint 93

CSM Magazine

NOVEMBER 3, 2022

Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

NobelBiz

MAY 24, 2021

Users gain access to telecommunications services by installing an app on their computer or mobile device. Business Voice is a virtual PBX communications software that allows businesses to integrate call recording and other voice services. appeared first on NobelBiz.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52