Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. COVID-19 has forced?

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Retail Omni-Channel Policies Customer Service Representative 130

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. More Businesses Will Switch to an Omnichannel Approach. Data, Data, and More Data.

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Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. More Businesses Will Switch to an Omnichannel Approach. Data, Data, and More Data.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Qualtrics

NOVEMBER 20, 2020

With social distancing measures still widely in place, retailers have a tough job ahead to prepare their employees, protect their customers and keep sales coming in. The good news is that shoppers are still traveling to stores where allowed to do so, and across the United States, retail sales are on the rise. Two weeks early.

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Retail Omni-Channel Brands Video 26