nurture-customer-rescue-artists 
Customer Bliss
JUNE 12, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. There’s a huge opportunity here and now to rescue customers, to nurture customer rescue artists, who are available. Don’t Put Your Customers Through the Phone Tree.
Customer Bliss
JANUARY 15, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Call center reps are elevated and considered critical to delivering customer value and becoming those customer rescue artists. That they remember. Let Your Purpose Unite Your Company. Who are you?
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Oracle
NOVEMBER 2, 2018
Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The most human companies understand their customer’s lives and adapt their availability to sync with customer needs.
CSM Magazine
DECEMBER 11, 2015
One key to success in business is amazingly simple: Good customer service. That’s because good (and great) customer service is rarer than you think. But it’s not too late to rescue great service from the brink of extinction. Consider your own experiences with customer service. This will help you stand out from the crowd.
C Space
APRIL 21, 2020
Items up for bid include one-on-one Zoom consultations with experts such as interior designer Nate Berkus , Queer Eye‘s Bobby Berk , Town & Country editor-in-chief Stellene Volandes or Elle Decor editor-in-chief Whitney Robinson, a virtual art consultation and custom painting by artist Sally King Benedict and more.
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