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Transforming Customer Service – What to Look for in a Conversational AI Tool

CSM Magazine

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Multi-Lingual Capabilities.

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The Evolutionary Wave: Six AI Customer Service Solutions Redefining CX

CSM Magazine

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. This enables virtual agents to offer accurate and precise answers, as well as gaining valuable knowledge from business documents and speeding up essential processes.