Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Michel Falcon Experience
FEBRUARY 11, 2019
Um, after the meeting, I will go to my management team and say, Ladies and gentlemen, here’s the feedback that I’ve gotten. We May, uh, just last quarter, at the end of last year we said, you know what, our survey response rates for net promoter score is down. Before the iPod was invented, who owned an MP?
60 
Let's personalize your content