Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Michel Falcon Experience
FEBRUARY 11, 2019
We May, uh, just last quarter, at the end of last year we said, you know what, our survey response rates for net promoter score is down. As if we as a company are profitable and thriving, well then there’s going to be more opportunity for company events like this, more learning and development opportunities. So what did they say?
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