Mobile Customer Service Multi-Channel Self Service Social Media 
Brad Cleveland Blog
MAY 8, 2015
How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.
Brad Cleveland Blog
MAY 8, 2015
How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.
Comm100
FEBRUARY 6, 2018
Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. DataCar CRM : Allows for appointment scheduling, activity reports, multi-channel marketing, and more.
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