Customer Bliss

FEBRUARY 19, 2019

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Every year, sick kids in children’s hospitals around the world rush from their hospital beds and exam rooms to high-five the superhero window washers, making their way down the building in front of their very eyes.

Brands 208

Brands Chief Customer Officer Hospitality Course 208

Customer Bliss

MAY 28, 2019

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? In the movie, It’s A Wonderful Life , George and Mary Bailey create a memory for the Martini family when they help them take possession of their new home. Do you create memories that will last a lifetime?

Chief Customer Officer 173

Chief Customer Officer Video Course Banking 173

Strativity

NOVEMBER 8, 2017

That was part of the message from Jason Burnham, Principal, Communications & Design, Innovation Lead, Strativity on Monday during his session titled, “ Designing Purposeful Brand Experiences ,” at the first-ever Customer Expo. To achieve that lofty goal of long-term brand loyalty, making emotional customer connections are imperative.

Loyalty 45

Loyalty Brands Customer Centricity Customer Journeys 45