Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

ChurnZero

JULY 7, 2020

This is a guest blog post by LiveAgent. . However, our suggestion is to invest in help desk software. Advanced help desk systems, such as LiveAgent , have a built-in CRM, tons of automation features, data analysis, and reporting dashboards, and can be easily accessed by all team members in a secure way. The sky’s the limit.

Customer Success 90

Customer Success Sports Customer Satisfaction Customer Retention 90

Help Scout

MAY 18, 2021

For example, if you have help desk software already, it’s possible chat is included in your current platform or offered as an add-on. Help Scout’s Beacon lets you provide live chat support, serve customers relevant knowledge base articles, and provide customers with a way to email you when live support isn’t available.

Tools 115

Tools Self Service Multi-Channel Chatbots 115

Kustomer

NOVEMBER 7, 2023

Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk and Gorgias. Top 8 Zendesk Competitors On The Market Right Now Kustomer Freshdesk Help Scout Zoho Desk Salesforce Service Cloud Gorgias LiveAgent HappyFox 1. Customize the look and feel of your knowledge base without writing code.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SmartKarrot

JUNE 30, 2020

There are also options for implementing live chat on your site, as well as the establishment of a knowledge base customers can refer to. LiveAgent . LiveAgent is another great CEM platform option with advanced automation options, helping you streamline communication between you and your customers. Qualtrics . ClickTale

CEM 10

CEM Multi-Channel Advertising Analytics 10

Comm100

MAY 8, 2021

Today, many vendors offer free live chat software, but with each boasting different features and capabilities, it can be hard to know which will be the best free chat for your business. . Every platform has pros and cons, so before you jump in to our free live chat software reviews, think about the top priorities and requirements you need.

Comparison 207

Comparison Software CRM Knowledge Base 207

Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Overall, Gorgias checks off all the boxes when it comes to an e-commerce help desk software. Lastly, Gorgias charges based on ticket volume rather than by license. Additionally, its knowledge hub or Help Center is relatively basic.

e-support 52

e-support Feedback Multi-Channel Self Service 52