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Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

These interactions used to be conducted face-to-face, but due to travel restrictions and limited access because of COVID-19, these tasks now have to be performed remotely. ViiBE can be compared to a next-generation Interactive Voice Server, hosted in the cloud and configurable in a few clicks. as well as our timeline.

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The best contact center software for your needs

ViiBE Blog

These usually include a phone system , chat, email , and video calls. Like a call center, a contact center may use interactive voice response for the opening menu. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products.