good-leaders-never-want-to-be-on-the-email-chain-tip-32 
Steve DiGioia
JUNE 3, 2021
Whenever there was an issue to be resolved or a problem that’s taking longer than expected to figure out, he would say “Send (name) an email and “CC” me”. He thought that, just because the boss was copied on the email, it would make the email recipient respond quicker and act on the request right away. Probably, not much.
Kustomer
AUGUST 13, 2020
Andrea and her team went out and surveyed CX professionals across a variety of industries to understand how COVID-19 is affecting customer service organizations and how they are adapting to these challenging times. Increases in Inquiries and Changes in Media Channels. Increases in Inquiries and Changes in Media Channels.
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