Kustomer

APRIL 16, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Vikas Bhambri, Senior Vice President of Sales and CX at Kustomer, joins Gabe Larsen in discussing how both human customer service agents and artificial intelligence (AI) are mutually beneficial in the development of real and positive customer experiences.

Customer Experience 52

Customer Experience How To Contact Center Airlines 52

Kustomer

JANUARY 14, 2021

Reactive Vs. Proactive Customer Service. You’re listening to the Customer Service Secrets Podcast by Kustomer. Knowing aspects such as who the customers are, what they’re looking for, how they interact with the brand, etc, are all helpful when adjusting products or policies to better fit the customer demographics. TRANSCRIPT.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Kustomer

JULY 1, 2021

Scripted Language vs. Natural Dialogue, How Do They Compare? You’re listening to the Customer Service Secrets Podcast by Kustomer. So many companies have resorted to using scripted language for each rep interaction, turning agents into robotic employees. Customers can sense this. TRANSCRIPT. Intro Voice: (00:04). Vikas Bhambri.

Wait Times 98

Wait Times Customer Experience Call Center Contact Center 98

Kustomer

SEPTEMBER 10, 2020

Jason shares an example of luxury dealership vs any other dealership. You’re listening to the Customer Service Secrets Podcast by Kustomer. White glove customer service is going above and beyond what the customer expects, even when they are expecting a lot because it is a luxury brand. “Okay, sir, would you like a bagel?

Brands 52

Brands Customer Service CRM Telecommunications 52