Exceptional Customer Service, Lifetime Customer and Sales

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Loyalty Programs

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service

Help Customers on the Support Journey and up the Loyalty Ladder

Kayako

MAY 18, 2017

Ideally, these tools talk with each other to share information about billing, support, marketing efforts, sales, and engineering initiatives. The information is available, yet customer support teams still struggle to access all of the elements needed to visualize the customer journey in its full context.

Loyalty

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Customer Experience Update

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

Help Customers on the Support Journey and up the Loyalty Ladder

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