CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

ShepHyken

OCTOBER 1, 2023

The customer’s AHT includes hold time and time on the phone with the agent. So, if you look at the total AHT, it includes wait time, phone time, and task time. So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year?

Customer Service 64

Customer Service Contact Center Average Handle Time Customer Service Strategies 64

SurveySensum

JULY 10, 2023

If not, it’s time to elevate your in-store experience. You can achieve that by Creating a well-organized store that is easier to find what customers want. Using interactive displays to engage customers with captivating visuals and cool visuals that ignite their curiosity, and make them excited to explore more.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

SurveySensum

JULY 10, 2023

If not, it’s time to elevate your in-store experience. You can achieve that by Creating a well-organized store that is easier to find what customers want. Using interactive displays to engage customers with captivating visuals and cool visuals that ignite their curiosity, and make them excited to explore more.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

SurveySparrow

AUGUST 14, 2023

By simplifying the path to purchase, you remove barriers and make it easier for customers to engage with your brand. Empower Your Representatives Your representatives are the face of your brand and have a significant impact on the customer experience. Are you ready to level up your customer experience game?

Tips 52

Tips Customer Experience Self Service Customer Centricity 52

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Product Grouping: Arrange complementary products together to encourage cross-selling and inspire customers to explore related items. And also among the customers.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Product Grouping: Arrange complementary products together to encourage cross-selling and inspire customers to explore related items. And also among the customers.

Retail 52

Retail Customer Experience Touchpoint Survey 52