CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Customer Bliss

JANUARY 24, 2017

You don’t see as many CCOs come from HR, but it makes sense. One of Scott’s first key roles, for example, was building out an employee retention strategy. In fact, engaging employees en route to customer advocacy is a major way Scott has driven growth in his career. About Scott. That is great!

Loyalty 100

Loyalty Leadership System Engagement 100

John Paul

OCTOBER 1, 2019

As Senior Talent & Culture Manager, my overall responsibilities support the employees throughout John Paul North America. I oversee talent acquisition, employee engagement, HR compliance, integration administration and other special projects. Are there any John Paulees who deserve a shout-out?

Culture 40

Culture Management Travel Employee Engagement 40

John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. The John Paul solution allows car manufacturers to create real relationships with their customers and respond to their growing issues around mobility.

Self Service 40

Self Service Automotive Transportation Travel 40