Customer Experience Update

5 Ways Technology Will Transform the Concierge Landscape in 2018

John Paul

JULY 26, 2018

The concierge industry is already utilizing artificial intelligence to respond to inquiries and handle simple requests, simulating human conversation with natural language processing. Modern technology is streamlining this process. With the integration of machine learning with bots, we will start to see advanced request management.

Technology

Technology Hospitality Hotels Loyalty

Combatting Spam, GMB Optimization and Review Management

Grade.us

JANUARY 21, 2019

Ben: It happened after I had some frustration with Google Support while trying to help a client of mine. There are review swapping networks, people who go out and buy reviews en masse, it's prevalent. It's during our intake process. Carmen: We could probably do a whole other article on the importance of a good intake process.

Management

Management Report Consulting Guidelines

Customer Experience Update

5 Ways Technology Will Transform the Concierge Landscape in 2018

Combatting Spam, GMB Optimization and Review Management

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