RapportBoost

DECEMBER 10, 2018

But at the same time, it is like the real ROI gain as well. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. So, if your employees are really struggling with a bad knowledge-base, or maybe processes that are so broken that they can’t do their jobs properly.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Incorporate gamification and other engagement tactics to boost retention of content.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Stella Connect

JANUARY 4, 2022

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Give agents a lifeline between sessions.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

APRIL 17, 2018

Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40