BlueOcean

OCTOBER 4, 2021

And consistency is a core pillar of the best customer service. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Hand-in-hand with engagement is communication—and it starts with transparency.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

BlueOcean

OCTOBER 4, 2021

And consistency is a core pillar of the best customer service. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Hand-in-hand with engagement is communication—and it starts with transparency.

Customer Experience 156

Customer Experience Customer Care B2C Lifetime Customer 156

Avaya

JUNE 18, 2018

Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132