Effort Score Exceptional Customer Service Gamification Guidelines 
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. During the session, it’s fine to remind agents of brand guidelines. Make customer service training an ongoing effort. Group coaching sessions are impersonal by nature.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. During the session, it’s fine to remind agents of brand guidelines. Make customer service training an ongoing effort. Group coaching sessions are impersonal by nature.
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