CloudCherry

OCTOBER 27, 2019

From Milestones you should be looking for (which make more manageable this oh-so-awesome task), to the tangible things you’ll need in order to get the right people involved and all on the same page, Nate lays out a buffet of down-to-earth advice in his conversation with CloudCherry’s James Gilbert. And, we suggest you come hungry.

Customer Journeys 186

Customer Journeys Employee Engagement Analysis Customer Experience 186

Bold360

NOVEMBER 1, 2019

16% more likely to report increased conversions. Informative/Relevant – Harness data from AI to have a much more focused conversations with customers. Request Feedback – Use forms or surveys to get a pulse check. Did you know that experts in customer engagement are: 30% more likely to report double-digit growth.

Customer Engagement 40

Customer Engagement Omni-Channel Engagement Self Service 40

Qualtrics

OCTOBER 29, 2019

Go straight to the source and use voice-of-customer data in your 1:1 conversations. Starting off with a discussion on customer feedback can help to kickstart productive conversations. It’s also crucial to recognize positive conversations and results, and build this into recognition programs. Manager and employee (1:1).

Customer Satisfaction 22

Customer Satisfaction How To eBook Voice of Customer 22

Solvvy

OCTOBER 29, 2019

Or they’ll start a conversation with a chatbot , but quickly realize that the chatbot doesn’t understand the questions they’re asking, and isn’t providing useful navigation. With every text snippet you deliver, include a survey: “did this answer your question?”

Self Service 48

Self Service Knowledge Base Chatbots Travel 48

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When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts?

Self Service

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While surveys have formed the backbone of CX efforts for decades, they only account for a small percentage of all customer feedback data available to businesses today. In the age of the omnichannel customer, businesses that over-rely on surveys to fuel modern CX programs are getting left behind.

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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