Service Untitled

AUGUST 30, 2011

If you had to cancel your flight because of Hurricane Irene, you may have been waiting on a “a virtual holding pattern&# for a customer service representative. Depending upon the airline a passenger chose, a lot of customer service left much to be desired considering hundreds of thousands of airline, rail and bus passengers were slated to be grounded as Hurricane Irene swept up the East Coast.

Airlines 49

Airlines Customer Service Customer Service Representative Wait Times 49

Very Best Service

SEPTEMBER 1, 2011

'How to handle customer service email? With regards to customer service email there is just one simple piece of advice: do answer the emails from your clients and don''t let them sit in your computer ''s inbox for too long. There is nothing more frustrating for a customer than waiting for an answer which never comes - and by the way, make sure you reply to your [potential] suppliers too, making it one your top customer service qualities.

Customer Service 40

Customer Service Customers How To 40

Brad Cleveland Blog

SEPTEMBER 1, 2011

We are seeing the emergence of the greatest customer movement in history. Is your organization ready? Are you ready? Studies reveal that the vast majority of consumers now use search engines, social communities and feedback sites to better understand a company’s commitment to service before making brand or product decisions.

Customer relationships 20

Customer relationships Study Feedback Consumers 20

Brad Cleveland Blog

SEPTEMBER 1, 2011

We are seeing the emergence of the greatest customer movement in history. Is your organization ready? Are you ready? Studies reveal that the vast majority of consumers now use search engines, social communities and feedback sites to better understand a company’s commitment to service before making brand or product decisions.

Customer relationships 20

Customer relationships Study Feedback Consumers 20

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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