Sat.Dec 02, 2023

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Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Beyond Philosophy

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? I often say, “None of us are as clever as all of us.” However, sayings are more useful when they can spur action. So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video.

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Customer service: How to get the right balance between digitalisation and the human touch

Adrian Swinscoe

This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. According to new data, half of adults who have used […] The post Customer service: How to get the right balance between digitalisation and the human touch first appeared on Adrian Swinscoe.