Middlesex Consulting
AUGUST 14, 2016
It seems that everything we hear, see, and read about these days is negative. Nobody every gets anything right. And for years, the cable industry ranked at the bottom of everyone’s Customer Satisfaction list. So, when I had a very positive experience with Verizon, my cable TV and internet provider, I jumped at the chance to spread a little positive news.
Think Customers
AUGUST 14, 2016
The most obvious way forward is through experiential shopping. According to this recent Washington Post article, shoppers are bypassing spending in malls and stores for vacations and dinners out at restaurants. And the majority said their holiday spending would be on experience-related purchases. With the holiday shopping season fast approaching, that doesn't bode well for many traditional retailers.
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Kate Nasser
AUGUST 14, 2016
If people at work or home say you aren't very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out "tell me what you want", increase your career and personal relationships with the emotional intelligence here. The post The 12 Most Desired Yet Unrequested Forms of Care | #Leadership appeared first on KateNasser.com.
transcosmos Information Systems
AUGUST 14, 2016
Explaining a series of complex technical instructions to non-tech customers has many challenges. First of all, you have to consider the fact that the customer’s IT vocabulary and knowledge extent are quite limited. Second, the fact that they already called tech support suggest they are already in a somewhat frustrated state. These could result in miscommunication and even frustration that could lead to further damage.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
transcosmos Information Systems
AUGUST 14, 2016
Explaining a series of complex technical instructions to non-tech customers has many challenges. First of all, you have to consider the fact that the customer’s IT vocabulary and knowledge extent are quite limited. Second, the fact that they already called tech support suggest they are already in a somewhat frustrated state. These could result in miscommunication and even frustration that could lead to further damage.
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