Kate Nasser

NOVEMBER 6, 2016

Speak sooner to prevent needless conflict! Don't let innuendo, passive aggression, or bullying take hold. Leadership, career, and life insight fr The People Skills Coach™. The post People Skills: Speak Sooner to Prevent Needless Conflict appeared first on KateNasser.com.

Leadership 61

Leadership Communication Management 61

Up Your Service

NOVEMBER 6, 2016

The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a stronger culture of service excellence inside your organization. These Building Blocks provide a framework for creating a culture that promotes superior service in all departments, at all levels, and continues to strengthen that culture over time.

Culture 58

Culture Leadership Video Examples 58

CSM Magazine

NOVEMBER 6, 2016

It’s around twenty years since businesses began to think seriously about customer service as a means of growing competitive advantage. Prior to this the focus fell heavily on product and price, yet in industries where there was little room to compete on one or either of these, companies struggled to stand out from the crowd. What could they offer over and above their competitors?

Financial 50

Financial Chief Customer Officer Net Promoter Score Effort Score 50