Beyond Philosophy

DECEMBER 29, 2023

It’s the most wonderful time of the year, and time for one of our favorite traditions: looking back on what we learned. Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. Reflection is a key part of the growth process. That’s why we are excited to continue our tradition of reflecting on the past year and what we learned during it.

Consulting 88

Consulting Customer Centricity Financial Culture 88

MiaRec

DECEMBER 29, 2023

Are you trying to understand the general cost of Conversation Intelligence and Automated Quality Management solutions for your contact center? Are you frustrated that you cannot find reliable pricing information anywhere?

Management 90

Management Contact Center Call Recording Analytics 90

Zonka Feedback

DECEMBER 29, 2023

In today's data-driven world, collecting data is the lifeline of decision-making, strategy formulation, and innovation. Picture this: a healthcare provider leveraging a mobile app to gather patient feedback instantly after appointments, a retail chain conducting on-the-spot inventory checks using tablets, or a field researcher capturing environmental data with a few taps on a smartphone.

Data 59

Data Tools Healthcare Retail 59

CSM Magazine

DECEMBER 29, 2023

As management students, we are often faced with the question of whether it is more effective to study alone or in a group. The decision can be a challenging one, as both methods have their own set of advantages and disadvantages. Additionally, for those who may consider alternative approaches to managing their academic workload, exploring options like “ mypaperwriter.com ” can be a viable choice.

Study 52

Study Groups Engagement Interaction 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SurveySensum

DECEMBER 29, 2023

In today’s dynamic healthcare landscape, enhancing the patient journey stands as a paramount goal. Recent statistics underscore the pivotal role patient experience plays in defining the quality of care provided. Recognizing this significance, healthcare institutions are increasingly turning to a powerful solution. – Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings.

Healthcare 52

Healthcare e-support Culture Feedback 52

Forrester's Customer Insights

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

NPS 33

NPS Net Promoter Score Brands Study 33