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4 Reasons Why Call Tracking is Crucial to Your Customer Service Targets

CSM Magazine

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. Call tracking makes it possible to monitor exactly which online marketing channels are driving phone calls and customers to your business. Retention and Return Rates.

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10 Things Every SaaS Business Should Know About Net Promoter Score

Wootric CX Blog

But the real power comes from additional segmentation by metrics that are important to your business. One of our SaaS customers has two unique user types — restaurant owners and the wait staff. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Is NPS the only metric you need?