Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. NPS is often answered with one single question: “On a scale from one to 10, with one being unlikely and 10 being likely, how likely are you to recommend this business to a friend?”

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Regularly update the program so it never gets stale.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Regularly update the program so it never gets stale.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40