Playvox
DECEMBER 21, 2022
Their study also showed that remote employees are more likely to report high discretionary effort and high enterprise contribution. Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition. Motivation.
Playvox
JUNE 22, 2023
Net Promoter Score (NPS) Net Promoter Score, also known as NPS, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. The Customer Satisfaction score can also be applied at the company level.
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Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
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