do-unto-employees-why-great-customer-service-relies-on-respect-from-the-top 
CSM Magazine
FEBRUARY 18, 2016
If you want your customer service to be improved, you have to get more out of your employees—more desire, more commitment, more responsibility in resolving problems and finding resolutions. How to you get more from your employees? The challenge is to treat your employees the same way you would treat your customers.
RapportBoost
DECEMBER 10, 2018
Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.
Russel Lolacher
JUNE 27, 2022
In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. The seven pillars for a great workplace culture. And here is why he is awesome.
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